Iowa American Water is reminding customers to be wary of individuals posing as water company personnel to gain access to their homes or demanding payment to avoid water service shut off.
The advisory comes after a customer in Bettendorf reported that an individual approached the home claiming to be a water company employee and demanded money in order to avoid water service being shut off.
The customer refused to pay the individual and contacted the Bettendorf Police Department.
“For the safety of our customers, we are reminding them that our employees always carry company-issued photo ID badges and will never come to a customer’s home demanding a payment to avoid water shut off,” said Mary Jane Midgett, director of operations for Iowa American Water.
Customers are encouraged to contact the customer service center at (866) 641-2108 if they are unsure of the identity of someone who comes to their home as a representative of Iowa American Water, she said.