Details for Customer Service Representative Job Locations US-IL-Milan Job ID: 2018-1624 Category
Customer Service Representative Job Locations US-IL-Milan Job ID: 2018-1624 Category Customer/Client Service/Support Division: Marketing Overview: No sales! No outbound calls! No weekends! No late nights! Group O is looking for additional members to join our inbound call center family as a Customer Service Representative! You will assist customers through the redemption of rebates and rewards and resolve any questions and concerns that may arise. Group O provides an environment that is challenging, supportive, and appreciative. You will play a vital role in supporting our customer loyalty and reward programs in our call center. If you are tired of being seen as just a number and are ready to join a fun, friendly environment with opportunities for advancement- apply with Group O today! We provide: Hourly base pay of $10.50. Benefits - Medical, Dental, Vision, Life, and Short Term Disability, 401k, paid holidays, personal time, vacation and more! Join our team for the 3/19/2018 training class, and earn a $200 sign-on bonus after completing 60 days of employment! Responsibilities As a vital member of Group O’s call center, your responsibilities will include, but are not limited to: Providing an efficient and high quality experience for our customers. Utilizing resources and leading edge technology tools to assist customers with questions, as well as to stay up-to-date on program information. Meeting and exceeding performance standards set forth by Group O and our clients. Partnering with your Supervisor to identify and initiate areas of opportunity for professional development and personal growth. Taking ownership of a customer’s issue as your own and creating positive solutions that benefit both the customer and our clients. Documenting complete and accurate information for each customer call. Qualifications Customer-focused, energetic attitude; desire to provide exceptional customer service each and every time. Willingness to and accountable for resolving customer concerns. Ability to uphold a professional demeanor in difficult situations. Ability to adapt and excel in a fast-paced, ever-changing, challenging environment. Proven longevity in past employment. Committed to excellent attendance. Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs. Work Schedule: M-F 10:30 AM - 7:00 PM Intermediate computer and keyboarding skills; ability to navigate multiple screens and enter data while assisting the customer. Salary $10.50 hourly wage Education High school diploma or equivalent Apply for this job online Email this job to a friend Share on your news feed Connect With Us! Not ready to apply? Connect with us for general consideration. This position will be subject to pre-employment background check and drug screen. The conviction of a crime will not automatically result in a denial of employment. Group O participates in E-Verify to confirm work authorization. The E-Verify and the workers' rights notice are available in English and Spanish..