MidAmerican Energy reported Tuesday that residential and commercial customers across Iowa and Illinois reported receiving phone calls Tuesday from imposters demanding immediate payment on behalf of energy company.
According to MidAmerican, scammers are threatening to shut off power unless the customer makes an immediate payment over the phone. MidAmerican warns that the scammers are persistent and aggressive and can spoof the caller-ID to make the call appear as if it is coming from the utility or any number.
Customers who receive a suspicious call should hang up, and report it to their local police department or sheriff’s office. MidAmerican does not call customers demanding immediate payment by phone.
After reporting it to law enforcement, call MidAmerican Energy to report it by dialing the number on your monthly utility bill, or calling 888-427-5632. Do not call the number that appears on your caller-ID display.
To check your billing status, call MidAmerican or access your billing records online through My Account on the company’s website at www.midamericanenergy.com.
MidAmerican Energy said customers behind on payments will receive several written notifications by mail and that utility disconnection is a last resort. To stay safe, it suggests customers follow these steps:
• Do not pay immediately by phone, especially if you did not initiate the call.
• Remember, MidAmerican Energy accepts many forms of payment, but will not demand a specific payment method by phone.
• Never give out personal or financial information when someone calls you. Do not share credit card, bank, prepaid money card or even gift card account numbers when you receive a call.
For more information, visit www.midamericanenergy.com/scams. The Consumer Protection Division of the Iowa Attorney General’s office has also set up a utility scam recording at 515-281-5926.